Guarantee Policy
At Tailored Joinery LTD, our hand-crafted furniture is produced in our own workshops, allowing us to perform rigorous quality control on every piece we create. We are committed to ensuring that every item meets our exacting standards. If a fault occurs within the guarantee period due to defective materials or poor workmanship, we will repair or replace the item free of charge.
We take pride in using only high-quality materials and components, ensuring that our craftsmanship exceeds the expectations of our guarantee. While we are confident in the durability and longevity of our products, our guarantee is subject to specific terms and conditions, which are outlined below.
By choosing us, you can trust in our dedication to quality and our commitment to standing behind the furniture we create.
10-Year Guarantee – Structural Integrity and Material Durability
All of our fitted and freestanding furniture is backed by a comprehensive 10-year guarantee, covering structural integrity and material defects. This includes protection for timber, veneers, finishes, joint stability, and components.
We take pride in using only high-quality materials and components, ensuring that our craftsmanship exceeds the expectations of our guarantee. While we are confident in the durability and longevity of our products, our guarantee is subject to specific terms and conditions, which are outlined below.
By choosing us, you can trust in our dedication to quality and our commitment to standing behind the furniture we create.
Terms And Conditions
- Proof of purchase for any claim is the responsibility of the purchaser.
- General wear and tear, including staining, defects from spills, damage from chemicals or dyes, negligence, abuse, abrasion, burns, misuse, excessive soiling, or accidental damage are excluded.
- Splits and cracks of wood due to extreme changes in room humidity, direct heat sources (including sunlight, heaters, and radiators), and seasonal changes are excluded.
- Damage caused by smoke, fire, theft, explosion, flood, or natural disaster is excluded.
- Damage including heat marks, liquid damage, and incorrect application of chemical treatments or protective coatings resulting in delamination of the product or finish is excluded.
- Fading of material as a result of sunlight is excluded.
- Variation in wood grain is excluded.
- The amount of any claim is limited to the original purchase price paid for the unsatisfactory merchandise.
- The guarantee may be invalidated if the purchaser does not follow care procedures outlined in our Furniture Care and Maintenance Guide. Furniture found to be abused, adapted, or altered will also invalidate this guarantee.
- It is the responsibility of the purchaser to care for and maintain the purchased furniture. Furniture not cared for in accordance with our Furniture Care and Maintenance Guide will invalidate this guarantee.
- This guarantee is non-transferable.
- This guarantee is invalidated if the furniture is altered or interfered with by anyone other than Bespoke Joinery or a person authorised by Bespoke Joinery. Repairs must only be carried out by Bespoke Joinery or an authorised person.
- Any parts removed during repairs and not refitted subsequently become the property of Bespoke Joinery.
- We shall, at our discretion, repair, replace, or reinstall parts as required. Slight discolouration of furniture may result in variation in colour between original and replaced items, which is out of Bespoke Joinery’s control.
Fitted Furniture